Frequently asked questions
Materials
Terreau garments are made with the cognizance of nature in mind. Whenever possible, we aim to source sustainable, recycled, and biodegradable fabrics. Terreau's products are mostly Made in USA when possible to reduce transportation distance, carbon emissions, and ensure a higher level of quality. Products that are made in USA will be indicated as such in the product description.
Shipping & Delivery
All shipping is flat rate based on your location and will be shown at checkout. We use a variety of carriers to ensure fast delivery such as UPS, DHL, FedEx, Canada Post, USPS, and others.
All orders are dispatched from our warehouse in 1-5 business days. You will receive an email confirmation with your tracking number once your order has been sent. All shipping times are estimates given by the shipping carriers, please allow for potential delays within their network.
Returns & Exchanges
Only full-priced items are eligible for store credit or exchange. We do not offer refunds to the original method of payment. Shipping fees cannot be refunded. All discounted items are FINAL SALE as well as any items marked FINAL SALE and are not eligible for exchange or store credit. If your item has a defect please contact info@terreau.co
Our return policy is valid for 7 days upon delivery. If you have received your order more than 7 days ago it is unfortunately no longer eligible for returns or exchange. To be eligible for a return, your item must be unworn, unwashed, and in it's original packaging.
All US returns/exchanges are subject to an $8 flat rate return fee and a return label will be generated for you through the link below.
All international returns are completed at the customer's expense. Please follow the instructions through the link below to receive your shipping instructions.
To complete your return, please email info@terreau.co
Sizing
All items have a size chart linked on the product page. Please refer to the size chart and measure against clothing you already own to confirm that you are ordering the correct size as items tend to sell out and might not be available in other sizes if you need to process an exchange. If you have any further questions please email info@terreau.co and we will respond accordingly.